Electra M&E believes in providing all of its customers with the most professional, respectful, accessible, and equitable service. In accordance with the Equal Rights for Persons with Disabilities Law, 1998-5758, and the regulations enacted thereunder, Electra M&E continues to invest substantial resources and effort in making the necessary accessibility adaptations that will enable all people with disabilities to access its customer services in an equal, independent manner.

Accessibility Arrangements: Offices:

Visits are by appointment only. Please arrange an appointment by phone at  +972-8-9339300 or by email at efratdv@electra.co.il

Address: 17 Einstein Street, Ness Ziona, Israel

Service Animals: Permitted

Wheelchairs & Mobility Scooters: Permitted

Accessible Parking: Available in the building’s internal parking lot, including for larger vehicles

Building Access: Continuous access is available from the parking lot, through the office entrance, to the location where service is provided (including elevators)

Accessible Restroom: On the ground floor

Directional & Identification Signage: Yes

Hearing Loop System: Yes

Accessible Customer Service

Customer Service Training – Training is provided to acquaint employees with accessibility issues, create awareness, and provide practical tools that will help them to provide accessible customer service.

Accessible Call Center – The interactive voice response (IVR) system has been made accessible, ensuring that all information is conveyed in a clear, simple manner, without background music.

Alternative Contact Options – Customers may contact Electra M&E in several ways:

Mail: Electra M&E, 17 Einstein Street, Ness Ziona, Israel

Or via the “Contact” button on the Electra M&E website

An accessible website is one that enables everyone, including seniors and people with disabilities, to use it with the same level of ease and enjoyment. According to a 2003 Microsoft study, around 20-25% of the population has difficulties using the internet and may benefit from more accessible online content. Electra M&E believes in and strives to ensure equal opportunities online for people with various disabilities and/or those using assistive computer technologies.

Website Accessibility

• The website complies with the requirements of the Equal Rights for Persons with Disabilities (Service Accessibility Adaptations) Regulations, 2013-5773.
• Accessibility adaptations have been made in compliance with the recommendations of the Israeli standard (SII 5568) for online content accessibility (Level AA) and the recommendations of the WCAG 2.0 document published by the World Wide Web Consortium (W3C).
• The website has been tested for compatibility with the Chrome browser.
• The website provides a semantic structure for assistive technologies and supports standard keyboard navigation using the arrow keys, Enter, and Esc to exit menus and windows.
• The website has been optimized for display in popular browsers and for use on a mobile phone.
• When using a screen reader, we recommend using the latest NVDA software for the best browsing experience.
• Documents or videos uploaded to the website prior to October 2017 may not be fully accessible. If you encounter any such document or video, please contact the Accessibility Coordinator (details provided below) and we will make the information accessible to you.
• Accessible Information Delivery – The company gives its customers the option of receiving information in accessible formats. This information delivery is free of charge and intended for people with disabilities. For accessibility-related inquiries and information, please contact the Accessibility Coordinator (details provided below).

Contacting Us with Requests & Suggestions Related to Improving Accessibility

Electra M&E continues to improve its overall accessibility as part of its commitment to ensuring that everyone, including people with disabilities, can receive the most accessible service.

If you encounter an accessibility-related problem or malfunction, please notify us and every effort will be made to find an appropriate solution and address the problem as soon as possible.

Contact Details – Accessibility Coordinator:

Email: YaelV@electra.co.il
Tel:  +972-54-6767972,  +972-8-9339331

Publication of Accessibility Statement:

This accessibility statement was last updated on September 2, 2021.